Refrigeration Engineer

Service Manager

Innovative Refrigeration Systems, Inc. is the leading provider of industrial refrigeration and process cooling solutions, delivering custom engineered systems utilizing natural refrigerants such as ammonia and CO₂. Through a fully integrated approach encompassing engineering, manufacturing, construction, commissioning, nationwide service, and advanced aftermarket solutions, Innovative supports customers across the food and beverage, cold storage, pharmaceutical, industrial manufacturing, and mission-critical infrastructure markets throughout North America and around the world.

Unlike traditional engineering firms, contractors, or equipment suppliers, Innovative performs engineering, manufacturing, construction, commissioning, service, and ongoing customer support entirely in-house. This integrated model provides employees the opportunity to support projects throughout the complete lifecycle, from concept and design through manufacturing, installation, startup, operation, optimization, modernization, and long-term system support.

Job Role: The Service Manager leads a team of technicians assigned to a dedicated group of customer facilities, coordinating field service operations including scheduled maintenance, troubleshooting, upgrades, and emergency support. This individual ensures customer satisfaction and system reliability by offering remote support and managing all service activities efficiently.

Key Duties:

• Maintain strong relationships with facility personnel, operations managers, and corporate leaders
• Supervise and schedule work and travel for a team of field service technicians
• Quote service, repair, and upgrade projects
• Manage service work orders using an online service platform
• Coordinate customer communications and address service inquiries
• Source and secure required materials and equipment; manage deliveries
• Issue purchase orders and ensure billing accuracy
• Resolve vendor disputes and manage credit requests
• Collaborate with subcontractors to complete service projects
• Schedule inspections and additional service tasks as needed
• Prepare sales orders for accurate customer billing
• Participate in the on-call rotation, which includes one weekend per quarter and one weekday per week, providing remote troubleshooting support
• Must be able to remain in a stationary position (seated or standing) for extended periods
• Occasionally may need to lift or carry items up to 25 pounds (e.g., office supplies, small equipment)

Requirements:

• Associate’s degree in Business Administration or related field, or equivalent experience
• Minimum 1 year of experience using Microsoft Office programs
• Strong leadership and communication skills
• Effective problem-solving and multitasking abilities
• Excellent organizational and documentation skills
• Strong phone and email communication presence

Preferences:

• Prior experience in construction, automotive, or HVAC industries
• Mechanically inclined
• Quick to adapt to new software platforms
• Capable of making sound business decisions within budget, with minimal supervision
• Thrives in a dynamic, fast-paced environment

Benefits:

In addition to a competitive base salary, we provide a comprehensive and employee-focused benefits package designed to support your financial security, health, and work–life balance:

• Generous retirement plan with a dollar-for-dollar 401(k) match up to 15%
• 401(k) student loan repayment match up to 15%
• Medical insurance with 75% of employee and family premiums covered by the company
• Dental and vision insurance options
• Optional supplemental insurance coverage
• Short-term and long-term disability insurance
• Accidental death and dismemberment (AD&D) coverage
• Company-paid life insurance
• Weekly pay
• Competitive paid vacation and holiday time
• Paid sick leave, bereavement leave, and jury duty leave
• Employee referral bonus program
• Opportunities for career advancement, professional development, training, and apprenticeship programs
• Access to employee discounts on cell phone plans, vehicle rentals, and other eligible services

If you are driven to succeed and want to be part of a rapidly growing company at the forefront of the industry, apply today!

 *Disclaimer this is not a remote position. This position will work from the corporate office in Lyndhurst, VA.*