IT Help Desk (Level 1/2)

Innovative Refrigeration Systems, Inc. is looking for an experienced and driven IT Help Desk Technician to join the team in Lyndhurst, VA.  As a Help Desk Technician you will be responsible for assisting the internal IT team and advancing the technological capabilities of the company. You will also be responsible for providing technical support to local users as well as remote users for company issued equipment (desktop/laptop computers, printers, fax machines, tablets, phones, etc.). The Help Desk Technician will become an asset to internal users and external customers by leveraging their knowledge to resolve technological issues in a timely and effective manner. The ideal candidate must have the desire to continue learning and growing in the technology field and be passionate about learning new systems and enterprise technologies.

Why work for us? We can offer you a career path and training to advance your career to the next level! We offer competitive salary, full benefits, substantial retirement packages (15% dollar for dollar match!). Simply put, we are looking to invest time and money into developing the most elite team in the ammonia refrigeration industry. If you want to be the best in the business, this position is for you!

Innovative Refrigeration Systems, Inc. is a locally-owned, premier custom refrigeration system company that strives to provide a one-stop shop for our valued customers. We are proud to provide everything from custom designed refrigeration systems to upkeep and maintenance for our clients. Because of our continuous growth, we are looking for qualified, dedicated, passionate new teammates who share our drive and vision.

About the Position:

• Job Security: Long-term, permanent position with benefits
• Weekly pay
• Application takes 5-10 minutes, receive feedback in 2 business days

Key Duties:

• Provide technical support for internal users, field technicians, and customer job PC’s
• Document IT SOP’s to provide quick and consistent support and prevent downtime
• Assist in software and hardware configuration/installation troubleshooting, and repairs including: desktop/laptop hardware, network printers, and other peripherals
• Provide timely resolution of all help desk ticket items and tasks
• Setup work stations for new employees including full IT system installations
• Provide basic system training for software and hardware
• Assist in creation and editing of company training videos
• Other duties as assigned by IT Manager

Requirements:

• Associate’s degree in relevant program or 2+ years’ experience preferred
• Experience working with Office 365/Exchange Online & Microsoft Azure a plus
• Experience with video editing software preferred
• Leadership and management qualities preferred
• Excellent communication skills - written & verbal
• Ability to work with all levels of ability
• Ability to be a team player while operating with a high degree of independence
• Availability for night and/or weekend work as required
• Creative problem solving, attention to detail and strong organizational skills
• Ability to handle a fast-paced, ever-changing environment
• Ability to prioritize issues and escalate to higher levels of support when necessary.

Benefits:

• Health Insurance - Company pays 75% of the premiums for employee/family
• Dental Insurance
• Vision Insurance
• Competitive vacation & holiday pay
• Supplemental insurance available (Aflac)
• Retirement plan - Company matches dollar-for-dollar up to 15%
• Short-term & long-term disability coverage
• Accidental death/dismemberment coverage
• Life insurance coverage
• Employee referral incentives
• Opportunities for advancement, professional development, training opportunities, and apprenticeship programs available
• Discounts on cell phone plans, rental vehicles, and other company discounts (if applicable)